Saturday, November 18, 2017

Customer Service? Not Really

I realize that the internet has become 'the' place to shop for everything, including groceries. For those of us who would prefer to actually shop for groceries in a store, where is the customer service?

In recent weeks I've noticed a serious lack of customer service in local grocery stores. I won't mention any of the stores by name but I'm sure you'll know from your own experience. Here are some examples that have come up recently:

  1. Several stores that are open 24 hours tend to stock shelves during what's has always been the main grocery shopping time. Skids and carts of merchandise block the aisle and the employees seem more bothered by a customer's presence than willing to stay to the side so people can shop. 
  2. If you happen to see any employee walking the floor and are able to get their attention, they cannot tell you where any item is in the store. Occasionally one will offer to help you look for it.
  3. Once you have your groceries and head to the checkout, you'll be very lucky if you find a live person available to ring up your purchase. Not a long line, just no one assigned to take MONEY from customers. This is becoming a more frequent occurrence, especially at stores that have self-check lines. 
  4. Actually getting out of the store with your groceries and sanity has become quite tricky. I always group my groceries on the conveyor belt as I want them bagged (from previous experience) and still the cashier will want to put bread in with canned goods or chemicals in with meat (yes, it's happened recently). For some reason cashiers come from one of two schools of thought; put all your cans in a 1 mil strength bag or put no more than 2 items in a bag. 
  5. Still trying to check out when they decide to group something together to save time and ring up 6 of something when you actually have 5. Many get annoyed when you put multiple items like soft drinks on the conveyor rather than just one and others advise they need everything on the conveyor. 
  6. Another thing that is just completely disrespectful and rude is a cashier that will stand and visit with a coworker or friend while they should be paying attention to accurately scanning and bagging your order. I could truly care less what their plans are for lunch and after work and would prefer not to 'interrupt' their social lives to tell them they scanned the same item twice. 
  7. Once you have your groceries back in the cart, you'd think it would finally be over... you'd be wrong at some stores. While the guy behind you walks out merrily with a television sticking out of his cart, you get stopped and your receipt examined because you bought a 25lb bag of dog food that while prominently displayed standing in the front of your cart, isn't in a bag. 
All I'm asking for is a cart that isn't full of trash that the lot people are too lazy to throw away, to have access to the aisles I need in the store, for someone to know where anything is in their workplace and to have a live person to actually pay attention to how they scan and bag the items. 

Being a cashier doesn't have to be a hard job. If you don't like it, find something else to do. Don't make customers pay for a bad attitude and lack of common sense. I've been a cashier and it wasn't hard to scan and bag items. 

Is it a lack of training by management? A lack of policy by the company? It doesn't seem logical to try to make customers miserable when nearly every day companies are announcing store closings. I really don't like the idea of going through a self-checkout lane with a week's worth of groceries while the cashiers get paid to stand and socialize just to make sure I don't have citronella scented ground beef or end up with a loaf of flatbread under my cans. 

I'm at a loss on where to try to shop for groceries. The above is a compilation of three local grocery stores. I don't even want to talk about the stores where you have to rent a cart or bring/buy your bags.

This may sound whiny but I don't think it's too much to ask that a company, who claims to want your business, train their employees on how to correctly perform their jobs. I think the management of the store should make sure that employees are trained properly and follow that training daily.

As we head into the holiday season, everyone's stress level will rise and cashiers could help lower that shopping stress by putting a little effort into their jobs.